I could not access my account as it is still locked so I tried contacting customer service by phone and waited on hold for over 30 minutes so I emailed them to tell them they are mistaken and I did NOT authorize an automatic withdrawal out of my checking account. In the meantime I received another email from this app saying that my weekly automatic deposit of $950 would be transferred to my account in 2-3 days and I became alarmed as I had not set up any auto deposit from my checking into my this app account. The email said it would take 2-3 days to unlock my account. I received an email telling me I was locked out due to Equifax breach so to unlock I had to send a copy of my driver’s license to verify my identity. Then yesterday I tried to access my account but couldn’t gain access so I called (put on hold too long) and then emailed Customer Support. Then I linked my checking account to my account. I got a fraction of share of stock from Groupon a few days ago and finally downloaded the this app app and put in my Social Security Number as they requested due to regulations. I was interested in this to earn some extra money and not take too much risk as nowadays you have to be careful. I can’t even cash out, give them what they say owe and be done with this ridiculous company. I was told “Oh well, should have read your terms of service better.” Then they just stopped responding. The representative said my email said it was “pending” and “requested.” I took screenshots of the email to send them proving her wrong. So I email their non existent customer service to tell them that I’d happily cover the $20 but absolutely not the $30 because my email clearly stated they had my money. If I had thought that the transaction hadn’t been completed I wouldn’t have even used the card in the first place. Then I hear from this app that they’re also charging me $30 for a returned check fee. I then get an email as I’m returning home that I didn’t have funds for my stock and had gotten $30 an NSF fee. So I’m using my card as normal for food and gas while I’m away confident that if I didn’t have funds in my account, my payments just wouldn’t go through. They credit my account $20 and I buy stock. I don’t know about you, but that verbiage tells me they have RECIEVED my funds. I got an email stating “your money has finished its journey from your bank to our clearing house.” I had couldn’t check my mobile banking to verify because we were in a remote location. I got paid and put $20 in like I do every pay period. So I had zero issues until I was on vacation with no cell reception.
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